Hailing a Taxi
The next bit of information is for the times you aren’t using iTaxi. Most empty taxis have their numbers on top of the yellow cab illuminated, while occupied taxis do not. Simply go to the nearest corner if possible and raise your hand. Be cautious of yellow cabs that have the two sidelights on the top that is a sign for off duty. It can be tough to tell in the direct sunlight, but it’s very easy at night; don’t worry, an empty taxi there’s always another taxi around the next corner…
taxi stands are available at most of the city’s major destinations (airports, Grand Central Station, Penn Station, Chelsea Peers, Madison Square Garden, etc). If you’re at the airport don’t even bother to stick out your hand, you must go to the stand. Plus if you’re able to hail a driver he’s probably trying to scam you somehow.
For me, when I’m in the city I like to walk to whatever block is going in the direction that I’m going. I get myself to the corner of my choice and then hail my taxi. So if I’m at Union Square Farmers Market (which goes North and South) I walk to the side of Union Square Park that will take me into the direction that I want to go. For example if I want to go uptown I would go to Park Ave and 17th.
For your safety always remember that all of the taxis in, New York City have a TLC (Taxi and Limousine Commission) medallion on their hood.
How to properly tip the driver
It is not mandatory to tip, but it is highly recommended, as long as you receive fair treatment from your driver. We recommend that you tip on your judgment but a fair scale to go on would be 20, 25, 30 and 35% depending on how you felt with your service.
Questions & Answers
Q: Can I smoke in a taxi?
A: Don’t smoke in the cab—it’s illegal! And in most cities the driver has to pay the fine!!!
Q: Do I have to wear a seat belt?
A: No, but you should always wear your seatbelt, common sense sometimes helps save lives!
Q: Who can I call if I want to file a complaint?
A: Most cities world wide have an overseeing board (ex, New York City Taxi and Limousine Comission) that can help direct you on any compaints.
Q: Where can I go if I lose an item?
A: Well for one, get a RECIEPT!!! That will be a big help. Call the designated police precincts for these situations, too. Also go to our Lost and Found at itaxi.ws, we have a great lost and found to check out if you lose anything.
Q: Is it ok if I tell the driver to go the way I want?
A: Well, it is ok, but be sure to know what you are talking about when you are giving the direction, especially if it’s during peek hours and you don’t really know the proper routes
Q: Can I use my credit/debit card in all taxi?
A: Yes, in taxis that have technology systems installed, yes, drivers accept credit/debit cards for all fares; there are not any minimums or fees to use your credit/debit. There are only about twenty percent of taxis left without all of the necessary equipment. The taxis that don’t have the system can’t accept the card no matter what
Q: Do I get and have to sign the receipt?
A: Yes, you can get a receipt just ask your driver, but you don’t have to sign anything unless the fair is over twenty-five dollars.
Q: What happens if my credit/debit card does not work?
A: If your credit/debt card doesn’t work you should either pay with cash or choose to use a different card.
If after swiping my credit/debit card, the driver informs that the transaction on the card did not go through and asks for the payment to be made in cash, what
The monitor or credit card processor in the back or front of the seat of the taxi will inform you when the passenger’s credit/debit card is approved. If the screen notifies you your credit card has been approved, your card will be charged and the driver will be paid. If the card does not go through you must pay the driver by some other means.
Q: Will the driver get my credit/debit card number?
A: No, if anything just the last four digits of your credit card number will be on the receipt.
Q: What if I’m charged double?
A: If you get charged double, call your local city agence and bring upon a customer complaint against the driver and your credit card company to request a chargeback.
Q: Can I press charges on the driver?
A: You can press charges on anyone but, in most cities it is proper to file a consumer complaint.
Q: Should I get a receipt?
A: You should always ask for one. If anything ever happens that you need to report a receipt can be one of the most useful tool for you.
Q: Is a driver allowed to refuse to let a passenger use his/her credit/debit card?
A: As long as the vehicle is equipped with the technology the driver must accept credit/debit cards for any fare amount.
Q: What if the driver says that the card machine is broken?
A: If a driver claims that the credit card system is broken and they prevent you from using your card, simply report the medallion number to the TLC by calling 311.
Q: Are Visa and MasterCard accepted?
A: If a MasterCard or Visa logo is present on the debit card, the cabs should accept it as long as the taxi is equipped with the proper credit card equipment.
Q: How do I get my receipt when I use my credit card?
A: The driver will give you the receipt by hand as they normally do in any other credit card transaction.
Q: Do I have the right to pay for a ride with a credit card?
A: Yes, you do have the right to pay for your ride with credit/debit card as long as the taxi is equipped with the proper equipment
Q: Do I have the right to take the route I desire?
A: Yes, you do have the right to direct the route taken, the most direct route or one of your choice
Q: Do I have the right to have a safe and cautious driver?
A: Absolutely the hope that all the drivers that you have to ride with are safe and courteous driver who obeys all traffic laws and respect their passengers
Q: Do I have the right to ask if the air conditioning/heat be turned on?
A: Yes, you do have the right to have Air conditioning/heat on/off just simply ask the driver, as long as the car is equipped with AC
Q: Do I have the right to a noise ride?
A: Yes, you do have the right to a noise free ride no honking, TV, radio, or driver on cell phone if you want
Q: Do I have the right to a smoke free taxi?
A: Yes, you do have the right to a smoke free environment, depending on the city’s laws and regulations
Q: Do I have the right to have a scent free taxi?
A: Yes, you do have the right to have scent free air but, that doesn’t mean that you get it, who’s to say the previous passenger didn’t cause it
Q: Do I have the right o working seatbelts in the taxi?
A: Yes, you do have the right to working seatbelts for all passengers as long as the taxi is equipped with them
Q: Do I have the right to a clean taxi?
A: Yes, you do have the right to a clean taxicab: interior, exterior and partition
Q: Do I have the right to have a service animal with me?
A: Yes, you do have the right to be accompanied by a service animal, depending to your local city rules and regulations
Q: Do I have the right to not tip if I’m totally unsatisfied with my ride?
A: Yes, you do have the right to decline to tip for poor service but, not the charge of from and too, as long as you reach your destination
Q: What if I feel that my rights were violated?
A: If you feel your rights were violated in anyway by a taxi driver please File a Complaint with your local taxi commission.
Q: Is the taxi meter supposed to be on while in the car?
A: The meter is required to be engaged or “hired” when a taxicab is occupied by anyone in addition to the driver, if the taxi has the propper equiptment